If you’re having issues with the remote tutoring session, you need to run two tests. Make sure you Mic is not muted, often kids play games and mute their mic.
Internet Speed test: You need minimum 20Mbps internet speed for the audio/video to work correctly on our remote tutoring session.
While you may have good download speeds, you ALSO need good upload speeds, 20Mbps is the baseline, average internet speeds across USA are around 60 to 70Mbps.
Slower internet speed will cause audio/video issues like lagging and intermittent video or audio drops. Check your upload and download speeds by clicking below:
Connectivity Test: If your speed is greater than 20Mbps, then check your audio/video connectivity for your internet browser.
Please only use Firefox or google Chrome. Check your connectivity by clicking on the link below:
After that, proceed with these troubleshooting steps.